Our landlord fixed the heating in two days after we put it in writing
The heat stopped in early October. Phone calls for a week reached voicemail or a promise that someone would call back. No technician came.
We sent one dated email that quoted the repair clause in the lease and described the rooms that had no heat. A technician arrived within 48 hours and restored the heat the same day.
The written request is what changed the response. There is no business name here because this was a private landlord.
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Join the conversationPhone calls got us nowhere for nine days. The email that named the rooms and the date was the one the property manager answered. A technician came the next afternoon.
Quoting the repair clause is what changed it for us too. Two days is a lot faster than the week we lost on voicemail.